Terms & Conditions
1. These Terms and Conditions form the basis of a legally binding contract between you (the “Hirer”) and Tiny Explorers (the “Owner”) and apply to your hire of equipment from us. Owner and Hirer are thus collectively referred to as “Parties”. “Equipment’’ or “Item(s)’’ refers to any and all items supplied by Tiny Explorers and hired by you subject to these Terms and Conditions. “Hire Period” means the first day of the Hire Period and ends at the time the equipment is returned in a working, undamaged condition on the final day of the Hire Period. Please ensure you read and understand these Terms prior to placing your order. Placing an order signifies your consent to these Terms and Conditions and you agree to be legally bound by them and any additional terms or conditions, rules or instructions contained in electronic correspondence between yourself and Tiny Explorers.
2.1 All equipment is and will always remain the property of the Owner.
3. Hire Start Date
3.1 Hire Start Date is the first day of hire and the day hired items will be delivered to you.
4. Hire End Date
4.1 Hire End Date is the last day of hire when hire items must be returned.
4.2 Hire Dates must fall between Monday to Friday as delivery is not available on Saturday, Sunday or Bank Holidays. (Unless agreed prior to checkout with Tiny Explorers via written agreement).
5. Price and Payment
5.1 The Hirer agrees to pay:
5.1.1 The agreed full hire cost
5.1.2 Charges for delivery
5.1.3 Charges for hire extensions
5.1.4 Full costs associated with loss, theft, destruction, damage, diminution of the equipment’s value caused by damage, repair and loss of use of the equipment
5.1.5 Late returns: for equipment not returned on the agreed hire end date, a £25 late fee will be charged each day the equipment is not returned
5.1.6 In the event of non-return, all costs associated with locating and recovering the equipment or failing this, the cost of replacing the equipment at the current recommended retail price
6. Confirmation of Order
6.1 Upon receipt of the order, we will confirm the booking by email. This confirmation should be checked thoroughly by the Hirer and any errors, omissions or queries sent to us within 24 hours of receiving the booking confirmation. If we receive no such notification we will assume the details of the confirmation are correct and delivery will be booked as agreed.
7. Hire extensions
7.1 Depending on availability, the Hirer may extend the period of the hire and the charge for this is due before the commencement of the hire or on the date of the extension. If an extension is not available then the Hirer agrees to return the equipment per the original hire period. Extended hire periods are charged at the normal daily rate.
8.1 Hire is subject to availability.
8.2 The Owner may have to send an alternative colour YOYO2 if the colour preference cannot be fulfilled due to stock availability. On the rare occasion that the order cannot be fulfilled, the Hirer will be notified and a full refund will be given within 7 calendar days via the original payment method.
8.3 On the rare occasion one of our inflatable products may be out of stock an identical item from another brand may be sent in place. We are happy to offer a refund if the Customer isn’t happy with the replacement item, please advise us within 12 hours of delivery if you wish to return the product for a full refund.
9.1 Delivery cost includes the return postage of the item post hire.
9.2 Delivery will be provided by a third party courier service and will be booked using the delivery schedules available to us by the courier.
9.3 Delivery is currently available Monday to Friday and excludes weekends and Bank Holidays. If you place an order with a start date of a bank holiday or weekend you may collect it from us in person or arrange your own Uber to collect (BR5 1JL).
9.4 Express delivery options may be available at an additional cost.
9.5 It is the Hirer’s responsibility to ensure that the address provided is correct and if delivery or collection of the hire equipment is frustrated (for example, if the Hirer is not at the delivery point when agreed, or if the Hirer is not ready to take delivery at the time advised to us, or if we cannot gain access to the delivery point), then we reserve the right to charge a redelivery or recollection fee.
9.6 Please note that we are not liable for any delivery delays caused by our third party delivery provider.
9.7 Proof of identification must be provided prior to dispatch of the equipment and must include a photo ID and proof of address e.g. driving licence or passport and recent utility bill dated within the last 3 months. Failure or delay to provide the correct documentation will not result in any form of refund. It is the Hirers responsibility to ensure the required documentation is sent to us in a timely manner to ensure dispatch for the requested delivery date. Alternatively you can provide a deposit for the item if you cannot provide ID.
10.1 Free collection is available from Orpington, Kent BR5.
10.2 Proof of identification must be provided upon collection of the equipment and must include a photo ID and proof of address e.g. driving licence or passport and recent utility bill. Failure to provide this will not result in any form of refund.
10.3 The Hirer may collect the equipment at a time convenient to both parties on the first day of hire or earlier by agreement.
11.1 Equipment remains on hire, and therefore chargeable, until it is returned.
11.2 It is the responsibility of the Hirer to return the equipment at the end of the Hire Term to the agreed location.
11.3 Return instructions will be emailed to the Hirer and the equipment must be returned to the Owner on the last day of the Hire Period (or earlier by agreement).
11.4 Any equipment returned late will incur a daily rental charge of £25 per item(with the first day taking effect the day after the original return date as stated in the order confirmation.)
11.5 If equipment is not returned, the Owner reserves the right to take any and all necessary actions to locate, recover and regain possession of the equipment. This includes but is not limited to law enforcement and legal proceedings.
11.6 Items returned early for any reason are not eligible for a refund for unused time.
11.7 Local returns can be made on the last day of the Hire Period at a time convenient to both parties at the Owner’s premises.
12.1 Payments are non-refundable. If notified 7 days before the hire start date we can postpone the hire and reschedule for an alternative date providing it falls within 12 calendar months of the original Hire Start Date. Any amendments to the hire dates will incur a £10 admin fee. If you notify us of your wish to cancel or reschedule within 7 days of the start date of hire we will be unable to offer a postpone/reschedule of dates unless agreed verbally with us (as the item(s) may have already been prepared for dispatch).
13. Equipment- Provision
13.1 The Owner will provide all equipment in clean, good working order and undamaged at the beginning of the Hire Term.
13.2 The Owner’s safety and cleaning protocol begins with a rigorous quality assurance inspection and documentation of each item between every hire to ensure it functions safely and per the manufacturers specifications. Items that do not meet these specifications are removed from our inventory and repaired or replaced as needed.
13.3 Items are cleaned per the manufacturer’s specifications between every rental. We use a variety of cleaning products and materials that are child safe, eco-friendly and less harmful to the environment.
14. Equipment Check at Delivery
14.1 The Hirer is responsible for checking and ensuring that they are satisfied with the equipment delivered. If there are any missing items or damage to the equipment to impair use, the Hirer should inform us within 12 hours of receipt. If you have hired an inflatable item from us such as a Planepal you must inflate this to check for any punctures caused during transit and report and issues to us within 24 hours of delivery.
14.2 We will use all reasonable endeavours to replace missing items or damaged equipment. If we are unable to replace or repair the equipment, we will offer a refund equal to the remaining, unused part of the Hire Period. Any refund due will be made within 7 calendar days from the date on which we agree that the Hirer is entitled to a refund. Refunds will be made using the original payment method.
15. Equipment – Due Care
15.1 The Hirer is responsible for reading the manufacturer’s instructions carefully prior to using the equipment and for complying with these instructions whilst using the equipment.
15.2 The Hirer is responsible for ensuring that it is used in a safe and sensible manner, used only for the purpose for which it is supplied and in accordance with the manufacturer’s instructions.
15.3 The Hirer has full responsibility for the care and safekeeping of the equipment and will retain it in their possession and under their control at all times.
15.4 It is the Hirer’s responsibility to provide adequate supervision where appropriate.
15.5 The Hirer must not use or store the equipment in a manner likely to cause or inflict damage to the equipment.
16.1 The equipment should be returned in a similar condition to when it was delivered at the start of the hire except for normal wear and tear. The Hirer is not responsible for any pre-existing damage to the equipment that has already been identified. The equipment will remain the responsibility of the Hirer until returned in full working order to the Owner’s premises.
16.2 If during the course of the Hire Period equipment becomes faulty or stops working properly so that is is not safe to use or is damaged, please discontinue use and report the problem to the Owner.
16.3 Where damage has occurred during the Hire Period, the Hirer is responsible and agrees to pay the cost of repairing any and all damaged parts or the cost of replacing all damaged parts whichever is most economical, including labour, materials, parts, VAT, and delivery charges to and from the repair establishment plus any administrative costs for processing legal claims and associated expenses so that the equipment is returned in full working order.
16.4 Where the equipment is damaged beyond repair, the Hirer will pay for the full replacement cost of the equipment at the current recommended retail price. The Hirer agrees to pay any diminution of the equipment’s value caused by damage.
16.5 The Hirer is responsible for any damage incurred in transit due to the items being incorrectly or inadequately packaged by the Hirer.
17.1 Under no circumstance should the Hirer repair, attempt to repair, service or replace any parts on the equipment unless authorised by the Owner.
18.1 The Hirer will immediately inform the Owner of any loss, destruction or theft of the equipment and will pay the Owner on demand, the full replacement cost of equipment at the current recommended retail prices.
18.2 The Hirer also agrees to pay the Owner for loss of use of this equipment.
18.3 Hire fees will continue to be billed to the Hirer at the quoted daily rate until such time as the Owner is fully reimbursed with the value of the goods as per this schedule.
19. Non-return of equipment
19.1 If equipment is not returned, the Owner reserves the right to take any and all necessary actions (including law enforcement and legal action) to locate, recover and regain possession of the equipment.
19.2 If recovery of the equipment is not possible, the Hirer will be responsible and agrees to pay for the cost of replacing the equipment at their current recommended retail price.
19.3 If the Hirer breaches the Terms of this Agreement by not returning the hired equipment or not paying for the cost of replacing the equipment, the Owner reserves the right to take any and all measures necessary (including lawfully entering upon the Hirer’s premises and repossessing the equipment or otherwise) to terminate this agreement at any time. Any expense incurred by the Owner in the recovery of the equipment or any fees or expenses payable by the Hirer under this contract shall be payable in full by the Hirer with interest from the date incurred or due until payment at a daily rate equivalent to 4% above the Base Rate of the Bank of England over the equivalent period. Payment of any lesser sum than the amount due shall not discharge the Hirers obligations under this agreement.
20.1 The Hirer must obtain adequate insurance equal to the value of the equipment hired to cover loss or damage for the full value of the equipment.
21.1 The Hirer may not sublease, loan or lend the equipment to any person or party.
21.2 Neither this Agreement nor any of the rights, interests or obligations under this Agreement shall be assigned, in whole or in part, by operation of law or otherwise by any of the parties without the prior written consent of the other parties.
22.1 This agreement will terminate on the date specified on the order confirmation.
22.2 The Owner shall be entitled at any time, if the Hirer is in breach of contract, to terminate this contract (such termination to be effective immediately) and to repossess the equipment or any part thereof.
22.3 On any termination of this Agreement the Hirer will immediately pay to the Owner with VAT:
- -all Hire arrears and other sums e.g. repossession and repair costs, outstanding consumable costs
- -full replacement cost for all items not returned or returned damaged
- -all remaining outstanding payments will become due by the Hirer
23. Indemnification and Liability
23.1 The Owner accepts no liability for the loss, damage, injury or death to any person arising in connection with the possession, operation or use by the Hirer or other persons of the equipment including without prejudice the failure of the equipment.
23.2 The Owner shall not, under any circumstance, be liable for any consequential, exemplary, special, incidental or punitive damages claimed by any Party under the terms of or due to any Breach of this Agreement.
23.3 The Hirer indemnifies the Owner for any loss or damage which may occur to the equipment (including legal costs) in relation to any breach of this agreement by the Hirer.
23.4 The Hirer, indemnifies, defends and holds harmless the Owner from and against any claims, demands, losses, damages, punitive damages, costs, expenses, liabilities, causes of action, judgements of any kind or character including, without limitation, any interest, penalty, reasonable legal fees and other costs and expense incurred in connection or with the defence of all liabilities and obligations or alleged or threatened liabilities and obligations caused by, related to, attributable to or arising out of the operation and use of the equipment by the Hirer including any property damage or personal injury, except to the extent caused by Owner’s gross negligence or wilful misconduct.
23.5 The provisions of this clause shall survive the termination of this Agreement with respect to any claims or liability accruing before such termination. Subject to the provisions of the Unfair Contract Terms Act 1977 (as amended) the Owner is not responsible for any direct or indirect damage, injury, loss, claim, cost or expenses (including inconsequential loss) incurred by the Hirer or any other person arising out of the Hirer’s, or any other persons use of the equipment.
23.6 The Hirer will be liable for any breach of this Agreement.
24.1 No waiver of any breach of any term or provision of this Agreement shall be binding unless in writing and signed by the party waiving the breach.
24.2 The failure to enforce any provision of this Agreement shall not be construed as a waiver of any such provision, nor prevent a Party thereafter from enforcing the provision or any other provision of this Agreement.
24.3 The rights granted the Parties are cumulative, and the election of one shall not constitute a waiver of such Party’s right to assert all other legal and equitable remedies available under the circumstances.
25.1 Should any provision of this Agreement be determined to be void, invalid, unenforceable or illegal for whatever reason, such provision(s) shall be null and void; the remaining provisions of this Agreement shall be unaffected and shall continue to be valid and enforceable.
26. Entire Agreement
26.1 This Agreement constitutes the entire agreement between the parties, and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter.
26.2 No modification, amendment, or waiver of any provision of this Agreement shall be effective unless in writing and signed by the party against whom the change is to be asserted.
27. Governing Law
27.1 The parties to this Agreement irrevocably agree that the courts of England shall have the non-exclusive jurisdiction to settle any dispute which may arise out of or in connection with this Agreement and that accordingly any proceedings may be brought in such courts.
28. Amendments to Terms and Conditions
28.1 The Owner reserves the right to amend these terms and conditions at any time.
28.2 Amendments will be effective immediately upon notification on this website.
28.3 The Hirer’s continued use of the website will represent an agreement by the Hirer to be bound by the Terms and Conditions as amended.
29.1 Whilst every precaution has been taken in the preparation of this document the publisher assumes no responsibility for errors and omissions.
29.2 Neither is any liability assumed for damage resulting from the use of the information contained within this document.
30. Amendments to Hire; We are happy to amend hire dates/addresses etc this will incur a £10 admin fee.
31. Contact Details
If you have any questions please contact Tiny Explorers Rentals Ltd
Tel: 0207 101 3642
Defamation & Libel
A defamatory statement is one which is false and causes damage to a person or businesses reputation or otherwise does harm. Libel is the term given to defamation in a permanent form, such as print. We strive to ensure ALL of our customers are happy with their rental experience. If for any reason you are unhappy with an aspect of our service we ask you come to us first so we can resolve the issue in a timely manner. We take any false statements or accounts regarding Tiny Explorers seriously and will pursue any slanderous comments via the court of law. Please see our Google & Trust Pilot reviews to be assured of our customer satisfaction, these are reviews that cannot be edited or removed by Tiny Explorers.